Gift Voucher Regulations

§ 1.

• The terms used in the hereby Regulations are defined as follows:
• 1) Issuer of the gift voucher (hereinafter referred to as the Issuer) – "BOLF SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ" located in Zielona Góra, registered under the number: 0000529285 in the National Court Register by the District Court in Zielona Góra – VIII KRS Commercial Division, NIP: 9291861928, address: ul. Kożuchowska 32, 65-364 Zielona Góra, Poland;
• 2) Gift Voucher (hereinafter referred to as the Gift Voucher) – a type of a dedicated voucher, generated by the Issuer as a number and letter sequence (digital) confirming the right of the User to exchange the value included in the Gift Voucher for goods having an expiration date, with electronically assigned information about its value, provided that the Gift Voucher is neither a payment card nor another electronic mean of payment as defined by the applicable provisions of law, in particular, the Gift Voucher is not subject to the tax law on the goods and services, and thus only a document confirming the issuance of the Gift Voucher or a debit note is issued to the Customer by the Issuer; The Gift Voucher cannot be used in the Issuer's shops not listed on it;
• 3) Customer – a person receiving the Gift Voucher from the Issuer;
• 4) User – a person using the Gift Voucher;
• 5) Value to use – the amount assigned to the Gift Voucher, accordingly to the choice of the Customer, up to which the User can purchase the offered goods in the online shop https://www.bolf.eu. The Gift Voucher Values to use in Bolf.eu online shop: €20, €50, €100;
• 6) Online shop – the online shop run at https://www.bolf.eu/, in which the Gift Voucher can be used;
• 7) Regulations – regulations of Bolf.eu online shop accessible at the Internet address ;
• 8) Consumer - a natural person performing a legal act not directly related to its business or professional activity, and a natural person performing a legal act directly related to its business or professional activity, when the content of this activity shows that it is not of a professional nature for that person, resulting in particular from from the subject of its business activity, made available on the basis of the provisions on the Central Register and Information on Economic Activity;
• 9) Purchase – the operation made by the means of the Gift Voucher involving the exchange of the Gift Voucher for goods, wherein each Gift Voucher, during its validity, can be used by the User repeatedly until maxing out; the rights concerning the Gift Voucher expire after making the maxing out Purchase and the User will be entitled to no further claims regarding receiving the Gift Voucher, in particular, regarding the amount paid for it or the remaining Value to use.

§ 2.

• 1. The Gift Vouchers have the form of a number-letter kodu code being an electronic mean of Value to use inscribed in the graphic representation of the Gift Voucher.
• 2. The Gift Voucher can be used in the Purchase process only.
• 3. The Gift Voucher has an expiration date, i.e the value of the Gift Voucher is subject to exchange for the goods only within the period indicated on it. The Gift Voucher validity period is 12 months from its purchase by the Customer. The Gift Voucher expires after the validity period and the User will be entitled to no further claims to the Issuer regarding receiving the Gift Voucher, in particular, regarding the amount paid for it or the remaining Value to use.
• 4. The Issuer holds no responsibility for the mistakes of the Customer during the process of creating or generating the Gift Voucher, resulting in faulty delivery (e.g. providing wrong e-mail address of the User). The Customer and the User have the right to report loss or damage of the Gift Voucher in order to block it. The Gift Voucher shall be blocked promptly, not later than the next working day.
• 5. The Customer who is a Consumer has the right to withdraw from the purchase agreement within 14 days from the day of purchasing the Gift Voucher to the address of the User provided by the Customer. The right to withdraw from the Gift Voucher purchase agreement does not apply if the value accumulated on the Gift Voucher is used. The content of par. VIII of the hereby Regulations shall apply in regard to the purchase withdrawal. The withdrawal can be made via e-mail directed to the Issuer’s address: shop@bolf.eu. In such case, the Gift Voucher shall be deactivated promptly, not later than the next working day after receiving the Customer withdrawal by the Issuer.
• 6. The Customer withdrawing from the Gift Voucher purchase (i.e. via e-mail) guarantees that the Gift Voucher remains unused by the User until deactivation. If, between the time of receiving the Customer withdrawal and the deactivation, the User uses it, the Issuer will be exempt from the obligation of refunding the Gift Voucher value to the Customer.

§ 3.

• 1. In order for the Gift Voucher to be sent to the User, the Customer is obliged to make the payment accordingly to the Value to use.
• 2. The Issuer does not hold responsibility for the consequences of the inability of using the Gift Voucher, resulting from circumstances, which the Issuer is not accountable for, in particular, concerning the expiration date or insufficient Value to use in relation to the prices of goods offered in the shop.
• 3. The user is responsible for the correct use and security of the Gift Voucher. The Issuer is not responsible for damage or loss of the Gift Voucher that occurred after the Gift Voucher was delivered to the User.
• 4. The Issuer is not a party in the legal relationship of the User and the Customer.

§ 4.

• 1. The Gift Voucher can be used only by the User - registered and logged in the online shop.
• 2. The Gift Voucher can be purchased by the Customer by the means of the application provided by the Issuer on the website https://www.bolf.eu.
• 3. In order to purchase the Gift Voucher in the electronic form, the Customer is obliged to follow the procedure indicated in the application.
• 4. By the means of the application, the Customer is entitled to determine the following features of the digital Gift Voucher: nominal value (Value for use), User details (e-mail address), delivery date, dedicated text message to the User.

§ 5.

• 1. The User may only use the Gift Voucher previously activated by the Customer due to making the payment according to the Value to use.
• 2. The Gift Vouchers cannot be exchanged for money.
• 3. In order to protect the Customer or the User interests, the Issuer reserves the right to temporarily block the ability of using the Gift Voucher on the User or Customer request.
• 4. The User executes the Gift Voucher by entering the unique Gift Voucher code in the final stage of the purcashing process in the required field: 'Place to enter the code' and the unique PIN code. The basket value will be reduced by the Gift Voucher Value to use determined during purchasing products. The Purchase process is tantamount to the purchase and is subject to fiscalization.
• 5. A triple wrong entering of the PIN code will result in blocking of the Gift Voucher. The Gift Voucher can be unblocked by contacting Bolf.eu Customer Service at shop@bolf.eu. The Gift Voucher can be only accessed electronically, i.e. every operation is subject to verification within its validity and determining the Value to use in the shop.
• 6. If the purchased products value exceeds the Gift Voucher Value to use, the Purchase can be fulfilled under the condition of completing the payment of the remaining value by the User in accordance with the shop regulations.
• 7. If the Value to use exceeds the price of the purchased products by the Customer, the remaining value can be used within the expiration date of the Gift Voucher, in further transactions. The unused value cannot be exchanged for cash.
• 8. The Customer can use only one Gift Voucher per order. Gift Vouchers cannot be combined.
• 9. The Gift Voucher can be combined with other User discount codes.

§ 6.

• 1. The Gift Voucher can be used multiple times within the specified validity date referred to in par. 2 p.3 of the reby Regulations until making a maxing out Purchase or blocking it on the Customer or User request.
• 2. In the event of loss of the Gift Voucher, it can be blocked by the Issuer on the request of the User via e-mail: shop@bolf.eu. The Issuer holds no responsibility for Purchases made before reporting the loss. In order to block the Gift Voucher, it is obligatory for the User to provide the ascribed Gift Voucher number.
• 3. The Issuer has the right to refuse realization of the Gift Voucher in the following events:
• • a. expiration of the Gift Voucher;
  • b. insufficient Value to use on the Gift Voucher;
  • c. temporary technical problems making the use of the Gift Voucher impossible, which occurred due to reasons beyond the Issuer's control.
• 4. The execution of the Gift Voucher by the User is valid even if he entered into possession of it in an unauthorised manner, unless the Gift Voucher, despite the request for blocking, has not been blocked by the Issuer within the time specified in the hereby regulations.
• 5. The return of the goods purchased by the User via the Gift Voucher is possible under the same rules as applicable in the shop. The User who returned the goods shall receive the Gift Voucher in PDF format with the value equivalent to the returned goods.

§ 7.

• 1. The Customer or the User to whom the Customer has transferred the rights from the purchase of the Gift Voucher has the right to submit a complaint to the Issuer due to the lack of compliance of the purchased Gift Voucher with the contract, in particular in the case of inadequate value of the Gift Voucher, its illegibility or irregularities in its operation found during the transaction using the Gift Voucher. The complaint is submitted in writing to the Issuer’s address or via e-mail to the following address: shop@bolf.eu.
• 2. The complaint should contain: name, last name and contact details of the applicant, the Gift Voucher number, a description of the circumstances justifying the complaint and the request related to the complaint. Documents confirming the existence and legitimacy of the request should be attached to the complaint.
• 3. The complaints concerning the Gift Vouchers shall be realized by the Issuer accordingly to the form of submitting within 14 days from receiving a complete complaint.

§ 8.

• 1. The administrator of personal data of Customers and Users is the Issuer. Personal data is processed on the basis of art. 6 sec. 1 p. b, c and f of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC, i.e. in in order to perform the sales contract, in order for the Exhibitor to fulfill its legal obligations and to implement the legitimate interests of the Exhibitor, i.e. securing any claims related to the performance of the contract. Personal data is stored for the duration of the contract and at the time of its termination, until the statute of limitations for civil claims expires in accordance with the time limits set out in the law and until the deadlines in the field of tax law expire. Providing personal data is voluntary, but necessary to perform the sales contract. Personal data may be made available to bodies authorized under applicable law, or other entities to the extent necessary to perform the contract, provided that these entities must provide appropriate guarantees for the protection of entrusted data. Personal data will not be transferred to a third country/international organization and will not be processed automatically and will not be used for profiling. Customers and Users have the right to request from the Issuer access to personal data, the right to rectify, delete or limit processing and the right to transfer data, and also have the right to lodge a complaint with the President of the Personal Data Protection Office when they consider that the processing of their personal data violates applicable laws in this regard.

§ 9.

• 1. In cases not regulated by the hereby regulations, the proper provisions of Polish law shall apply, and the matters arising from the hereby regulations are under the jurisdiction of the relevant Polish courts.
• 2. Before making the payment for the Gift Voucher by the Customer and before using the Gift Voucher by the User, both parties are obliged to refer to the hereby regulations and comply to them.
• 3. The content of the hereby regulations is available at and in the Issuer's headquarters located at ul. Kożuchowska 32, Zielona Góra, Poland. The Issuer is entitled to provide the Customer / User with the hereby regulations in a written form on every written demand.
• 4. The Issuer reserves the right to make changes in the hereby regulations at any time or to cancel the Gift Voucher programme without giving cause. The Issuer shall inform about any changes with a three-day advance on the website at https://www.bolf.eu and at the company headquarters located at ul. Kożuchowska 32, Zielona Góra, Poland. The regulations changes cannot violate the rights of the Customers who had purchased the Gift Voucher before the regulations changes were made.