FAQ

What is the fastest way to find a product?

The best way to find a product in Bolf.eu online shop is to type the product name into the search field in the top right corner or select from the menu at the top of the website. Choose men’s or women’s clothes, and then the desired category.

How can I place an order?

You may place an order by the means our our website www.bolf.eu, by phone or by e-mail. The complete instruction how to do that is available in the subpage: How to buy?. If you need support in placing an order, feel free to contact our Customer Service.

What personal details are required to place an order?

While placing an order in the online shop you need to have an active e-mail address. We also require your personal and delivery details: first and last name, deliver address, telephone number. While placing an order over the phone, you don’t have to provide and e-mail address.

What is the order processing time?

The estimated time of delivery of a purchased product is given in the Order Realization Time section. When you purchase products and make a down payment, the package will be shipped only after we receive the payment, therefore the delivery time can take up to 5 days.

Is there a minimum order value?

No, there is not. You may purchase for any value.

Will I be informed when the order is placed?

You will receive an e-mail confirmation if the order is placed correctly. Most often it is sent right after you place the order. However, sometimes it may take up to a couple of minutes. If you can’t see the e-mail confirmation in the Inbox, please check the Spam folder.

What are the payment methods for the purchased goods?

We provide the following payment methods at Bolf.eu: bank transfer, PayU, PayPal, credit card and Gift Voucher. Find more information in the Payment Methods section.

I want to make a present. How can I get a Gift Voucher?

Pleae click the Gift Voucherlink available at the bottom menu. Find more information at: How to use a gift voucher

Can I change the delivery address once my order is sent?

Unfortunately, once the parcel is dispatched, we do not have influence on implementing changes. If the change is necessary and affects the delivery, you may contact the courier company and ask whether such changes are still possible.

How to choose the size?

Bolf.eu online shop offers clothes from different manufacturers, that is why you should NOT be influenced only by the label size which is given in the product description. You should always refer to the size chart provided in the product card.

What should I do if I do not receive the order confirmation via e-mail?

If you do not receive the order confirmation via e-mail immediately, you should wait a while and check the Spam folder. If the message does not appear, please contact our Customer Service for help.

How can I make the online payment?

All available payment methods can be found in the Payment Methods section. They are safe and easy to use.

How many items can be added to the basket?

In Bolf.eu there are no limits. That is why you can make a really big purchase! Moreover, if the order value exceeds €250, you will receive an additional 10% discount. Shop with us!

What can I do if the item is unavailable?

In this situation you can click on the size which is out of stock and enter your e-mail address in the form. You will receive a message once the product appears back in the offer. Please remember that this notification does not mean that the product is booked. That is why you should hurry because someone else may buy it before you.

What the status of my order and when will I receive it?

Please click Order Status available in the bottom menu.

Can I make a reservation for a product?

There is no such possibility.

I can’t make the payment. What should I do?

If there is a problem with making the online payment, please contact our Customer Service. Then you can receive an e-mail with the payment request including a link to the payment website or you can change the payment method.

Can I change the payment method before the order is shipped?

If the order status allows it, you can change the payment method. To do so, please contact our Customer Service.

How can I get support?

Our Customer Service works from Monday to Friday between 8am and 4pm UTC (+01:00). You can reach us via e-mail: shop@bolf.eu.

Can I try the clothes during the delivery?

Unfortunately not. You can try the clothes only after the delivery. If you wish to return them, you have up to 100 days to do so. Find more information about Returns in the link.

How to make a return?

The instruction is available in the Exchange and Returns section available in the bottom menu.

What is the return address?

It depends on the country. The full list of return depots is available in the Exchange and Returns section available in the bottom menu.

What item can’t be returned?

The return item can’t have visible signs of use. It should have all labels. We would like to return that protective face masks are not subject to return.

Who covers the cost of the return?

The customer pays for the return. You can use any type of courier service which is most suitable for you. The seller is obliged to cover the return costs in case of a complaint. Find more information in the Exchange and Returns.

I have received a faulty product - what should I do?

You will not bear any costs regarding a complaint. To find more, go to the Complaint section available in the bottom menu.

How long will my refund be processed?

You will receive your funds back within 14 days counting from the day the parcel arrives at our return depot. We suggest to track your return parcel at the courier’s website. After processing your return, you will be notified and receive an invoice correction. You should get the refund within 3 working days from that.